Order a Test Can’t decide what test to order? Need help making a payment? Want to change your order? Need a refund? Shipping and Handling Want to expedite your shipping? Not sure if the address was right? Lost your kit? Troubleshooting Can’t log in? Need help navigating the website? Having technical difficulties at ? FTDNA Test Process Want to know what happens to your sample after you send it in? Need to know the status of a test? Account Settings Need to change your name or address? Want a new password? Want to enter your surnames? Interpret Your Results Want to know where your Jewish roots show up? Can’t understand why you have no matching surnames? Need to investigate your mtDNA results? Group Projects Should you join a group? Which one should you join? Your Privacy How do we use your results? Do we share your information with anyone?